top of page
Owner Sign In

8 Tips for Building a Strong and Positive Tenant-Landlord Relationship

Updated: Jun 1, 2023

A great tenant-landlord relationship is built on trust, communication, and mutual respect. When renting your property to a tenant, the landlord and tenant should understand and uphold their responsibilities to maintain a positive relationship. Here are some tips on how landlords can build an excellent tenant-landlord relationship.

In this article, there are eight tips for landlords to build a strong and positive relationship with their tenants:

Introduce yourself to your new tenant

You may not interact with your tenant through the leasing period if you've hired an agent, property manager, or real estate agent. After the lease is signed, the association approves the tenant, and they've received their keys. It's good practice to send the tenant a welcome letter. In Miami, landlords must provide the tenant with a bill of rights. The bill of rights is an overview of the tenant's rights, and the landlords should give the tenant a copy within 30 days of the tenant moving in.

It's a good practice to have a phone conversation with the tenant during the tenant screening process.

Be Accommodating – Within Reason

As a landlord, you should be accommodating to your tenants' requests – within reason. If your renter has a maintenance issue for the apartment, do your best to resolve the issue promptly. When you rent out your rental property to a tenant, you want to ensure you address any issues or concerns the tenant has. Being accommodating shows your tenants that you value their input and are invested in maintaining a positive relationship with them.

If the tenant is late paying rent, before hitting the tenant with a three-day notice, reach out to see what's happening.

Be responsive to tenants' concerns.

To build trust with your tenants, you must be responsive to their concerns. If your tenants reach out to you with a problem, address the situation as soon as possible. Being a responsive landlord conveys that you care about your tenants and their concerns.

Here are some key points to consider when being responsive to tenants' concerns:

  • Ensure that you respond quickly to all inquiries and requests from tenants.

  • Communicate clearly and openly with tenants about any problem or issue they may have.

  • Take the time to listen carefully and address the tenant's concerns in a timely manner.

  • Provide potential solutions if possible.

  • Show empathy and be understanding about each situation.

  • Follow up with the tenant to make sure their concern has been addressed properly.

Be reasonable when it comes to property repairs and maintenance.

When renting out your property to a tenant, repairs will be needed from time to time. It's essential to be reasonable when dealing with these repairs so that your tenants don't feel like they're being taken advantage of. Landlords must acknowledge needed repairs promptly. A tenant may withhold rent or have grounds to request to terminate the lease when landlords fails to make necessary repairs.

When a repair request comes in, do your best to assess the situation and determine whether it needs to be addressed as soon as possible or within a few days.

Requests that typically require immediate repair or service:

  1. A broken water pipe or significant plumbing issue

  2. A fire or electrical hazard

  3. A failure of the cooling system

  4. A significant pest infestation, such as rats or termites

  5. A severe clog or backup in the sewer system.

Non-emergency repairs may be:

  1. A minor plumbing issue, such as a clogged drain

  2. A broken window or door

  3. A minor electrical problem, such as a faulty light switch or outlet

  4. A small leak or water damage

  5. A minor pest issue, such as a few ants or flies

  6. A worn-out carpet or flooring

  7. A small hole in the wall or ceiling

  8. A loose tile or damaged countertop

  9. An open railing or handrail.

Remember that the tenant may deem something that you believe is minor as a significant issue. Ensure you speak with your tenant and agree on a specific timeframe to have something repaired.

Follow up after repairs are made

It is essential to follow up with your tenant after repairs are made to the apartment to ensure that the problem has been appropriately addressed and that the tenant is satisfied with the work. Following up also allows you to check in with the tenant and ensure they are comfortable and not experiencing any other issues with the property.

By reaching out to the tenant and showing that you care about their living experience, you can build a stronger relationship and create a positive environment for both parties. Additionally, following up after repairs can help to prevent future issues and ensure that the property is well-maintained.

Communicate regularly with your tenants

Regular communication is vital in any relationship, which is valid for the tenant-landlord relationship. By communicating regularly with your tenants, you will be able to address any concerns or issues before they become significant problems. You can correspond with your tenants through email, text messages, or even handwritten notes left on their doorsteps. However, if you choose to communicate with your tenants, make sure that communication is happening regularly.

Try to set realistic expectations for yourself and your tenants from the outset by putting everything in writing. This way, there are no misunderstandings down the road. Try to respond to each concern or question your tenant has promptly. The sooner you can resolve an issue, the better.

Respect the renters' privacy

Tenants need to feel like they have privacy in their own homes. Landlords in Florida may enter the property as long as the landlord gives "reasonable" notice to the tenant.

Florida tenants and landlords should both be aware of the following rights and obligations when it comes to entry into a rental unit:

  • The tenant must not unreasonably withhold consent for the landlord to enter for inspection, showings, repair, decoration, alteration, improvement, or service.

  • When the tenant has unreasonably withheld consent

  • The landlord may enter the dwelling unit at any time for the protection or preservation of the premises.

  • Reasonable notice (at least 24 hours) must be given prior to entry for repair purposes.

  • For non-emergency situations, landlords must restrict entry between 7:30 am - 8:00 pm.

  • If the tenant has notified the landlord of an intended absence, then the entry must have the consent of the tenant or be necessary for the protection/preservation of the premises

The landlord must use their right to access responsibly and not use it as an opportunity to harass their tenant.

Give ample notice for lease renewal and rent increases

When it's getting close to the end of the rental agreement, landlords must give written notice to the tenant regarding whether or not they will be renewing the lease. If the landlord plans on increasing rent, landlords must provide at least 60 days' notice in Miami-Dade county. Giving the tenant 60 to 90 days' notice will give the tenant ample time to decide whether or not they will renew the lease. If you choose to increase the rent, the tenant should have the option to accept the rent increase, not renew the lease or offer the tenant a month-to-month lease at a higher rental rate.


By following these tips, landlords can build a tremendous tenant-landlord relationship based on trust, communication, and mutual respect. Both parties must understand and uphold their responsibilities to maintain a positive relationship. By following these tips, landlords will be well on their way to building great tenant-landlord relationships.


Rated 0 out of 5 stars.
No ratings yet

Add a rating

List with a agent that built a platform for you to sell or rent more seamlessly.

Thanks for subscribing!

Subscribe to our newsletter! Be the first to know when new articles drop.

Topics you're interested in

Learn more about buying, selling, renting and owning a condo in Miami.

Person viewing their listing dashboard.

Transparent, modern real estate created by an agent with all the real estate pain points in mind.

Elevate Your Listing with a Dynamic Listing Page, Secure Instant Offers, Analyze Stats, and Navigate Transactions with Confidence.

bottom of page